This guideline is aimed at providing guidance to renters in need of an urgent repair.
Urgent repairs, as defined under the Residential Tenancies Act 1997 (the Act), include the followings:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- failure or breakdown of any essential service or appliance provided by the rental provider for hot water, water, cooking, heating, or laundering
- failure or breakdown of a cooling appliance or service provided by the rental provider
- failure or breakdown of the gas, electricity or water supply
- failure or breakdown of any safety related device including a smoke alarm or pool fence
- any fault or damage that makes the property unsafe or insecure, such as a pest infestation or the presence of mould or damp caused by or related to the building structure
- an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- a serious fault in a lift or staircase
If an urgent repair occurs during business hours Monday to Friday 9:00am to 5:30pm – Advise your property Manager immediately via email or from your PropertyMe app, and call our office on 03 9547 0345.
If an urgent repair occurs outside of normal business hours, on weekend or public holiday – You may contact one of the tradespeople listed below. Remember to promptly contact your Property Manager via email and from your PropertyMe app advising them of the urgent repair for which you’d engaged a tradesperson on the list.
Plumbing and Gas
- Trustworthy Plumbing Services 0412 082 677
- Water Burst before the meter: SEW 132 812.
- Gas Leak outside the rental property: Multinet 132 691.
Natural disaster Flooding, Earthquake or Storm Damage
- SES 132 500
Electrical / Air Conditioner
- Avatar Electrical Services 1300 283 532
- B Electrical 0411 712 229
- Electrical Faults / Emergency before the meter box: United Energy 132 099
Locksmith
- KC Locksmith 0403 133 960
- Lockmaster 0419 208 492
If you require a locksmith, you will be required to make payment to the Locksmith at the time of the call out, however you will be reimbursed for this should the call out be as a result of a faulty lock. Unfortunately, if you have locked yourself out or lost your keys, this will be at your own cost.
If any of the above tradespeople are not available, you can engage another local tradesperson to attend. Please note that any tradesperson used that is not on the above list will bill you directly and you will need to seek reimbursement through your Property Manager.
For all non-urgent maintenance issues, please notify your Property Manager via email or from your PropertyMe app and they will respond during business hours.
It is important that, when you make a call to any of the above listed numbers, you leave your full name, address and your return contact number as our tradespeople do not have access to our database.
IMPORTANT: If the repairs is classified as non-urgent and you use a tradesperson not specified in the list, you will be liable for all the cost related to this engagement.